Privacy Policy

Your privacy matters to us. Here's how we protect and handle your personal information when you use EvolvraProCore's content optimization services.

Effective Date: January 15, 2025 | Last Updated: January 15, 2025

1 Information We Collect

When you interact with EvolvraProCore's platform, we collect different types of information to provide you with better content optimization services. This happens through various touchpoints during your experience with us.

We gather personal information you directly provide when creating accounts, submitting contact forms, or requesting consultations. This includes your name, email address, company details, and specific content optimization needs you share with us.

  • Account registration details including email, name, and professional role
  • Content samples and optimization requests you submit through our platform
  • Communication preferences and service customization settings
  • Payment information processed through secure third-party processors
  • Technical data like IP addresses, browser types, and device information
  • Usage analytics showing how you navigate and interact with our services

Automatic Data Collection

Our systems automatically collect certain technical information to improve service performance and security. This includes session data, error logs, and general usage patterns that help us optimize our content delivery systems.

2 How We Use Your Information

Your information serves specific purposes related to delivering high-quality content optimization services. We use collected data to personalize your experience and provide relevant recommendations for your content strategy needs.

The information helps us understand your content optimization goals and deliver customized solutions. We analyze usage patterns to improve our algorithms and enhance the overall service quality for all users.

  • Delivering personalized content optimization recommendations and strategies
  • Processing service requests and managing your account dashboard
  • Communicating important updates about your projects and account
  • Analyzing content performance to suggest improvements and optimizations
  • Providing technical support and troubleshooting assistance
  • Improving our services based on user feedback and usage analytics
  • Ensuring platform security and preventing unauthorized access

We may also use aggregated, anonymized data to research content optimization trends and develop new features that benefit our entire user community.

3 Information Sharing and Disclosure

EvolvraProCore doesn't sell your personal information to third parties. We only share information in specific circumstances that directly support your service experience or meet legal requirements.

Sometimes we work with trusted service providers who help us deliver our content optimization services. These partners have limited access to your information and are contractually bound to protect your privacy.

  • Analytics providers who help us understand platform performance and user experience
  • Payment processors that handle billing and subscription management securely
  • Cloud storage services that maintain secure backups of your content data
  • Customer support tools that enable us to respond to your inquiries effectively
  • Security services that protect against fraud and unauthorized access

Legal Disclosure Requirements

We may disclose information when required by Taiwan law, court orders, or to protect the rights and safety of our users and services. Any such disclosure would be limited to what's legally necessary.

If EvolvraProCore undergoes business changes like mergers or acquisitions, we'll notify you about any changes to how your information is handled under new ownership.

4 Your Privacy Rights

You have significant control over your personal information and how we use it. These rights help you maintain privacy while still benefiting from our content optimization services.

Under Taiwan's Personal Data Protection Act and international privacy standards, you can exercise various rights regarding your data. We've made it straightforward to manage your privacy preferences through your account settings.

  • Access and download copies of all personal information we have about you
  • Correct or update inaccurate information in your account profile
  • Request deletion of your account and associated personal data
  • Opt out of marketing communications while keeping service notifications
  • Restrict certain types of data processing for your account
  • Export your content data in standard formats for portability

How to Exercise Your Rights

Contact us at help@evolvraprocore.org with your specific request. We'll verify your identity and process most requests within 30 days. Some requests may take longer due to technical complexity or legal requirements.

You can also manage many privacy settings directly through your account dashboard, including communication preferences and data sharing options.

5 Data Security and Protection

Protecting your information is fundamental to how we operate. We implement multiple layers of security to safeguard your content data and personal information from unauthorized access or breaches.

Our security measures include both technical safeguards and operational procedures designed to protect information throughout its lifecycle on our platform.

  • End-to-end encryption for data transmission and storage
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication options for account access
  • Secure data centers with physical access controls
  • Staff training on privacy protection and data handling procedures
  • Incident response procedures for potential security events

While we implement strong security measures, no system is completely immune to risks. We encourage you to use strong passwords and keep your account credentials secure.

Data Breach Notification

If a security incident affects your personal information, we'll notify you promptly via email and provide details about what happened and what steps we're taking to address the situation.

6 Data Retention and Deletion

We keep your information only as long as necessary to provide services and meet legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Account information and content data are retained while your account remains active and for a reasonable period afterward to accommodate potential reactivation requests.

  • Active account data: Retained while your account is in use
  • Deleted account data: Most information removed within 90 days
  • Content optimization projects: Retained for 2 years after completion
  • Communication records: Kept for 3 years for support purposes
  • Payment records: Retained per Taiwan financial regulations (7 years)
  • Analytics data: Anonymized and retained for service improvement

When you request account deletion, we'll remove your personal information according to the timeline above, though some data may be retained longer if required by law or legitimate business interests.

Backup and Archive Policies

Deleted data may persist in backup systems for up to 180 days before complete removal. This ensures we can recover your information if you change your mind about account deletion during this period.

7 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These tools help us remember your preferences, analyze usage patterns, and provide personalized content optimization recommendations.

Different types of cookies serve various purposes, from essential functionality to analytics and optimization features that improve our services.

  • Essential cookies: Required for basic platform functionality and security
  • Preference cookies: Remember your settings and customization choices
  • Analytics cookies: Help us understand how users interact with our platform
  • Performance cookies: Monitor system performance and optimize loading times
  • Third-party cookies: Used by integrated services like payment processors

You can control cookie settings through your browser, though disabling certain cookies may limit some platform features. We respect your choices while ensuring core functionality remains available.

Cookie Management

Visit your account settings to manage cookie preferences for our platform. You can also adjust browser settings to control how cookies are handled across all websites you visit.

8 International Data Transfers

While EvolvraProCore operates primarily in Taiwan, some of our service providers and infrastructure may be located in other countries. We ensure appropriate safeguards protect your information during any international transfers.

When data moves across borders, we implement contractual and technical protections that meet or exceed Taiwan's privacy standards and international best practices.

  • Standard contractual clauses with international service providers
  • Adequacy decisions recognizing equivalent privacy protections
  • Additional safeguards for transfers to countries without adequacy status
  • Regular reviews of transfer mechanisms and security measures

We minimize international transfers and choose service providers based partly on their privacy protection standards and geographic locations.

9 Changes to This Privacy Policy

We may update this privacy policy occasionally to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through your account email and provide details about what's changing.

Minor updates like clarifications or formatting changes may not require individual notification, but we'll always update the effective date at the top of this policy.

  • Email notifications for material changes affecting your rights
  • Platform notifications highlighting important policy updates
  • 30-day notice period before significant changes take effect
  • Archives of previous policy versions available upon request

Continued use of our services after policy changes indicates acceptance of the updated terms, though you always have the option to close your account if you disagree with modifications.

Privacy Questions or Concerns?

822, Taiwan, Kaohsiung City, Alian District +886 39 310 639 help@evolvraprocore.org